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  • Faithful to my Homeland, the Republic of Poland

     

  • CONSULAR ASSISTANCE

  • Consul performs his duties within the framework defined by law and international conventions, laws and customs of the country, as well as the legislation of the Republic of Poland. Consul will assist Polish citizens, particularly in the event of a serious accident or illness, his arrest or detention, in an act of violence where the victim is a Polish citizen, in the case of  death of a Polish citizen or needing a sudden return to the Republic of Poland or his country of residence and he does not have the necessary funds to do so. Consular assistance is granted to the necessary extent and measures will be taken to protect the essential rights and interests of Polish citizens.

     

    Any Polish citizen residing abroad who is in an emergency situation can address to the Polish Embassy in Caracas in order to request consular assistance.

     

    In case where a Polish citizen is deprived of financial means to return to the Republic of Poland consul may:

    • Get in touch with family or friends,
    • Provide financial assistance in the amount equivalent to the amount that would be paid by relatives or friends on the account of the Ministry of Foreign Affairs in Warsaw or the account of the Embassy or consulate in the case these people have no other possibility to transfer the money,
    • Provide the necessary financial assistance to return to the Republic of Poland through the most economical means of transport, as long as the applicant undertakes to return it after returning.

       

     Consul cannot provide financial assistance to Polish citizens to return to another country different  than the Republic of Poland or their country of residence.

     

    The consul may refuse to provide financial assistance if the applicant:

    1. has spent the financial assistance previously granted for purposes other than his return to the Republic of Poland;
    2. Failure to comply with the obligations assumed in relation to previous financial assistance granted;
    3. has the possibility of obtaining funds to cover the necessary expenses, in particular by:
    • Getting an amount sufficient to cover the costs of his return;
    • payment of the return ticket by a third party;
    • deferment of payment by the carrier for the return ticket
    • use of credit/debit cards or other forms of cashless payment
    • obtaining funds to cover the costs of returning to the Republic  of Poland under the provisions of the Act of 29 August 1997 on tourist services.

     

    Please note that financial assistance from the consul is limited to exceptional situations. In the vast majority of countries it is possible to transfer money abroad through a bank, e.g. , through companies that offer payment services to transfer money abroad.

     

    At the request of the detainee consul may:

    • notify the family or a designated person;
    • contact the local authorities, ask for information, and give the reasons for the arrest to the person concerned, criminal penalties for committing the offense, the length of judicial proceedings, and any possibility of exemption,
    • provide a list of lawyers (the selection will be made only by the arrested person);
    • visit the detainee in custody and to keep in touch with him

     

    In case of death of a Polish citizen abroad, consul through the provincial office of  the deceased's domicile , notifies the family in the country and will assist in carrying out all the procedures at the place. As to the transfer of the body or ashes back to the country; the related costs will be borne by the insurer, and in case of absence of  an adequate insurance can only be covered by the family.

     

    According to international law, persons holding Polish nationality and the nationality of the country in which they reside, for example Poland and Venezuela and who remains in Venezuelan territory as Venezuelan citizens may only use the assistance of the Polish consulate to a limited extent (mainly in legal and passport matters).

     

    Consul will not always be able to provide the help that every Polish citizen would like to count on.

     

    Consul may not:

     

    • Regulate any financial obligations, such as: fines, debts, penalties , court costs, transportation of  the body or ashes to the country, funeral expenses, medical care and treatment abroad;
    • Provide such services that are  performed by tourist offices, banks, insurance companies, translators and transportation companies,
    • Mediate in obtaining approval for employment, or in obtaining accommodation,
    • intervene in conflicts on the lack of compliance with the obligations of either party under concluded by civil law contracts (employment, purchase of travel services, etc.);
    • act as a lawyer or be involved as a representative ( consul, however, may provide a list of lawyers in question, notaries and translators);
    • Influence the decisions of the immigration authorities refusing to Polish citizens entering the territory of the countries of the consular district (consul can only obtain information about the reasons for the refusal of entry into the territory of the country);
    • Take non compatible measures with ethical principles and contrary to the governmental laws of both the country and Poland.

     

    Legal basis:

    Detailed records of consular functions and mode of proceedings in front of the consul  are defined in the Act of 25 June 2015 of Consular Law.

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